frequently asked questions
How do i paY?
Visa, Visa Debit, MasterCard and Paypal.
When should i expect my order?
Your order will be processed and shipped that day before 12 pm AEST (not including weekends or Australian public holidays) You can pick from a range of shipping options standard or express delivery.
How do i track my order?
We have made it so easy! Log in to your account and go to track orders. Alternatively, you can also track your item here: https://m.auspost.com.au/view/home You will also receive your tracking details direct to your inbox once your item has been shipped.
What if my payment is declined?
If your payment is declined, it’s a decision made by your cardholder. It could be due to an incorrect card number, expiry date, account balance. Please get in touch with your bank to find out what happened. Alternatively, you can pay via PayPal.
The size isn’t right. can i exchange my item?
Hell yes! We want to make online shopping as easy as possible. To exchange your item, please return your item to us. In the meantime can make another purchase on www.thecon-nection.com This limits wait time so you can wear your item ASAP.
Do I have to pay for postage if i return my item?
Yes, you will have to cover the postage cost to return any garments to us. Exceptions will be granted if The Con-nection is at fault, for example for any faulty garments or dispatch errors. This will need to be negotiated through our Customer Care. Contact us at firstname.lastname@example.org